An increasingly popular service is a review of the quality of response
provided by your Company to outside callers.
In the past as long as your Console Operators answered the telephone in a
speedy professional manner, then you had nothing to worry about. However, with
increased use of Direct Dialling (DDI), individual employees are becoming the
front-line in telephony response.
It is essential that the response is speedy and that the attitude, tone and
vocabulary used are of the standard you would expect when dealing with
How often do you need to get hold of someone and you get no reply, or the
wrong person answers, or you get trapped in a Voicemail system?
We will utilise sophisticated call management software to review the response
time and lost calls for all individuals and Operators. We will then conduct a
series of test calls to all departments and individuals to highlight if any
areas need attention.